Thank you for shopping at Souk cart. We strive to deliver your orders safely and on time. Please read our shipping policy carefully.

1. Order Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an email confirmation once your order has been shipped.

2. Shipping Methods & Delivery Time

We offer the following shipping options:

*Delivery times are estimates and may vary due to carrier delays, customs, or unforeseen circumstances.

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3. Shipping Costs

• Shipping costs are calculated at checkout based on your location, order size, and selected shipping method.

• Free shipping may be available for orders above a certain amount 200aed see the promotion details at checkout.

4. Order Tracking

• Once your order ships, you will receive a shipping confirmation email containing a tracking number.

• You can track your order using the carrier’s website or the link provided in your email.

5. International Shipping & Customs

• We ship internationally. Delivery times may vary depending on the destination country.

• International customers are responsible for any customs duties, taxes, or fees imposed by their country.

6. Shipping Issues

If your order is delayed, lost, or damaged during shipping:

1. Contact us immediately at shopify@soukcart.com with your order number and details.

2. We will investigate the issue and work with the carrier to resolve it.

3. If the item cannot be delivered or is lost, we may offer a replacement or refund in accordance with our Return & Refund Policy.

7. Address Accuracy

• Please ensure your shipping address is correct.

• We are not responsible for lost or delayed shipments due to incorrect addresses.